Refund Policy

Last updated: 29 June 2026

Single festival unlocks (EUR 2.90)

A festival unlock is digital content delivered instantly. The moment your payment succeeds and the festival is unlocked, the product has been fully delivered to you.

For this reason, and because Swiss law does not provide a statutory right of withdrawal for online purchases, single-festival purchases are final and non-refundable once the festival has been unlocked. By purchasing, you agree to immediate delivery and acknowledge this.

Monthly subscription (EUR 3.90 / month)

You can cancel your subscription at any time. Cancellation stops future renewals and takes effect at the end of your current paid month — you keep full access until then.

We do not provide partial or pro-rated refunds for the current or past billing periods. After cancellation you are simply not charged again.

Exceptions — when we will put things right

We'll always do the right thing where something genuinely went wrong on our side. Contact us and we will refund or fix:

you were charged but, due to a technical fault on our side, never received the access you paid for; or
you were charged more than once for the same purchase (duplicate charge).

These are handled at our reasonable discretion, in good faith.

How to request help or cancel

Cancel a subscription / request help: email support@festwave.app with your purchase email or Stripe receipt.
We aim to respond within a few business days.

Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute.

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FAQ

How does FestWave know my music taste?

You export your own Spotify Liked Songs with the free Exportify tool and upload the CSV — or just pick your favourite artists by hand. The file is read in your browser; your music data never reaches our servers.

What does FestWave cost?

Nothing right now — every 2026 festival is completely free, including the full personalised, editable grid. Just pick a festival and add your taste. Festivals in later years may become paid.

Why is there no “Log in with Spotify”?

Spotify's API programme is closed to new independent apps, so FestWave doesn't connect to your account at all. Exporting the file yourself is your right as a user — and it means we never see or store your listening data.

What do the colours in the grid mean?

Green (★ Liked) — the artist is in your library. Amber (◆ Taste) — the act fits the genres you listen to most. Everything else just plays. You can click any set to re-tier it yourself.

Are the set times official?

Set times are curated from public sources and verified by hand, but they are provisional — festivals shuffle schedules late. Always confirm in the festival's official app. FestWave is an independent tool, not affiliated with any festival, artist, or Spotify.

Do I need an account?

No — FestWave works completely without one, and that way we store nothing about you (your taste and saved festivals live in your browser). But a free account — just your email, no password — keeps them in the cloud, restores them on any device, and can email you about lineup changes or new festivals matching your taste.

What if I clear my browser or lose my device?

With an account, just sign in anywhere and press “Sync” — your taste and saved festivals come back. Without one, they live only in this browser. Questions? Contact support@festwave.app.